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Complaints to tax ombudsman show that SARS can no longer be trusted

The response to a parliamentary question posed by the FF Plus regarding the complaints about SARS received by the tax ombudsman, indicates that all is not well with SARS and that the service cannot be trusted to resolve disputes with tax payers on its own.

Adv Anton Alberts, the FF Plus’s parliamentary spokesperson for finance, asked the Minister of Finance how many complaints about SARS were lodged with the ombudsman since his appointment in October 2013.

From the answer, it is clear that there has been a significant increase in the number of complaints. In the 2013/4 financial year, 156 complaints were lodged; note the following financial years: 2014/15 – 1,270, in 2015/16 – 2,133, and in 2016/17 – 3,188.

According to adv Alberts, the increase in disputes that the tax ombudsman has to resolve is alarming and it goes to show that distrust of SARS is on the rise.

“In the future, misgivings about SARS will only increase as tax payers start to realise that SARS is the system that is used to feed the Guptas and the ANC at the cost of South Africa and its people,” says adv Alberts.

Contact numbers: 082 391 3117 / 065 801 7216

 

NATIONAL ASSEMBLY

QUESTION FOR WRITTEN REPLY
QUESTION NUMBER: 1614 [NW1819E]
DATE OF PUBLICATION: 9 JUNE 2017

1614. Adv A de W Alberts (FF Plus) to ask the Minister of Finance:†
(1) What number of complaints has been submitted each year in each category to the tax ombudsman since his appointment in October 2013:
Number of complaints each year
Financial period Total number
2013/14 156
2014/15 1270
2015/16 2133
2016/17 3188
Note: It is not possible to provide details relating to categories because each complaint may have more than one category.
(2) What number of complaints, if possible in each category, indicated as (a) percentages and (b) numbers in each specified year was (i) successful and (ii) unsuccessful?
Year % Successful Number % Unsuccessful Number
2013/14 59% 92 41% 64
2014/15 32% 409 68% 861
2015/16 59% 1172 41% 961
2016/17 45% 1236 55% 1490
Note: 1. It is not clear what is meant by “successful” and “unsuccessful” in this question. The answers above were provided on the basis that successful means that the complaint was successfully lodged in that it falls within the Tax Ombud’s mandate and unsuccessful means the complaint falls outside the TO’s mandate.
2. As at 31 March 2017, there were 462 complaints yet to be validated.
NW1819E

 

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