“I believe a councillor must be visible, accessible and accountable. My experience in marketing, customer service and community relations taught me to listen carefully, bring people together and follow up problems purposefully. In ward 11, I want residents, local businesses, schools, churches and community organisations to work together for a cleaner, safer and better-managed environment. Service delivery must be measured and reported openly. Our people deserve honest communication, faster responses to problems and practical solutions that restore trust in JB Marks step by step and deliver results.”