“A recovery plan works only when the information behind every decision is complete, timely and verifiable. Madibeng’s control centre must use one reliable scorecard on which cash, collection, creditors, projects, complaints and infrastructure repairs are monitored together. Every entry must have an owner, deadline, budget, supporting evidence and status. My experience with municipal administration, budgets, compliance reports and project monitoring taught me that good records are not mere paperwork; they prevent waste and make early intervention possible. Residents deserve regular feedback, what was promised, paid, completed and remains outstanding.”