“I work with residents’ enquiries and complaints every day and know that good service delivery begins with listening, follow-up and accountability. My background in psychology, conflict management and public administration helps me understand both people and systems. Matlosana needs competent staff appointed on merit, clear performance contracts and consistent consequence management. I want to give residents regular feedback on progress, promote fair spending and ensure that finance, infrastructure and community services work purposefully together to deliver visible improvement. In this way, good administration can restore trust in local government.”