The FF Plus is inundated with complaints from ordinary beneficiaries of the Unemployment Insurance Fund (UIF) who usually get a monthly pay-out from the Fund due to, among other things, retrenchment, maternity leave, paternity leave etc.
The Fund is currently under immense pressure as a result of the increase in claims for the Covid-19 Temporary Employee Relief Scheme (TERS), which was implemented in reaction to the national lockdown.
According to the Department of Labour's Director-General, 37 772 claims had been processed by 21 April and nearly R 1,6 billion had been paid out to TERS beneficiaries and apparently, ordinary UIF beneficiaries have continued to receive their pay-outs as usual.
That, however, does not seem to be the case at grass-roots level. The Department indicated that beneficiaries do not have to go to labour centres and sign for continued payments as they would usually do.
Initially, ordinary beneficiaries would have received SMS’s that would have served the same function as the signatures, but now it seems that this idea has been done away with and payments are just being made.
Many beneficiaries have still not received an SMS nor their regular payment. The Department of Labour's instruction in such a case is to send a query to the e-mail address specified for the beneficiary's area or to phone the helpline on 012 337 1997 or 0800 030 007. Numerous beneficiaries, however, say that neither their e-mails nor their phone calls elicit any kind of response.
The FF Plus, thus, requests all such beneficiaries to send their unanswered e-mails, that have remained unanswered for a week or longer, to plus@vfplus.org.za so that we can bring it do the Department of Labour's attention. Make sure that the e-mail contains the correct information and reference number.
Mailbox
Fax to email Number
Germiston.BCP@labour.gov.za
0864397295
Petermari.BCP@labour.gov.za
0864397296
EastLondon.BCP@labour.gov.za
0864397299
Capet.BCP@labour.gov.za
0864397300
George.BCP@labour.gov.za
0864397301
NorthWest.BCP@labour.gov.za
0864397302
Limpopo.BCP@labour.gov.za
0864397303
Mpumalanga.BCP@labour.gov.za
0864397304
Freestate.BCP@labour.gov.za
0864397305
Online.BCP@labour.gov.za
0864397306
Durban.BCP@labour.gov.za
Portelizabeth.BCP@labour.gov.za
0864397297
0864397298
NorthernCape.BCP@labour.gov.za
0864397309
Johannesburg.BCP@labour.gov.za
0864397294
Pretoria.BCP@labour.gov.za
0864397290
Contact number: 072 997 8315
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