Residents deserve a strong voice that identifies problems and helps deliver practical solutions. JB Marks must register, prioritise and follow up service-delivery complaints promptly, with clear feedback on responsibility and completion dates. I want to bring communities, local businesses and the municipality closer together, recognising that economic recovery and better services go hand in hand. Through measurable targets, honest communication and visible cooperation, we can rebuild trust and create a Potchefstroom where residents experience progress in their communities while supporting sustainable growth and opportunity for all.