“A councillor must be accessible, take people’s problems seriously and provide regular feedback. After 32 years in Ottosdal, I know how poor municipal services affect elderly people, families in need, businesses and ordinary residents. We need a complaints system with reference numbers, responsible officials and clear response times. Water, electricity, refuse, roads and clean public spaces must receive attention first. My work at the old-age home, agricultural show, clean-up projects taught me to serve practically. I want to follow up problems consistently and help restore Ottosdal’s dignity