Sanral se toerusting wat by die Gautengse e-tolstelsel gebruik word, voldoen nie aan wetlike vereistes en voorskrifte nie, en alle gelde wat tot nou toe ingevorder is of ingevorder gaan word, is of word op ŉ onwettige wyse gedoen, sê adv. Anton Alberts, die VF Plus se parlementêre woordvoerder oor vervoer.
Hy sê Sanral moet eers aan die vereistes van die Wetlike Metrologiewet (Wet 9 van 2014) voldoen voordat hy geld van motoriste mag invorder.
Volgens adv. Alberts het hy op navraag by die Nasionale Reguleerder vir Verpligte Spesifikasies (NRVS) bevestiging gekry dat die e-tol-toerusting nooit gesertifiseer is soos die wet vereis nie. Die NRVS het ook bevestig dat daar nooit aansoek gedoen is om sertifisering nie.
Die oortreding van die wet kan ernstige gevolge vir die oortreder inhou en ŉ maksimum vonnis van tien jaar gevangenisstraf of ŉ boete, of beide, kan opgelê word. In hierdie geval blyk dat verskeie aspekte van die wet oortree is, sê adv. Alberts.
Sanral se versuim om aan die wetsvereistes te voldoen konstateer terselfdertyd ŉ oortreding van vyf artikels van die Nasionale Wet op Verbruikersbeskerming.
Die artikels is: Artikels 40 (gewetelose optrede); 41 (vals en misleidende voorstellings); 48 (ŉ verbod op die verskaffing van goedere of ŉ diens wat onregverdig en onbillik is); 49 (die weerhouding van inligting wat die verbruiker te na kom en waar die verbruiker dit nie redelikerwys kon insien nie) en; 54 (die verbruikers se reg om aan te dring op diens van ŉ hoë kwaliteit).
Adv. Alberts sê die VF Plus het vandag ŉ klag ingedien by die Verbruikerskommissie.
Hy sê die VF Plus vra die Verbruikerskommissie om ŉ beslissing te maak dat alle rekeninge onwettig verklaar word tot tyd en wyl die spesifikasies van Sanral se e-tol-toerusting die goedkeuring van die NRVS wegdra.
ŉ Bevinding moet ook gemaak word dat Sanral alle gelde wat reeds aan e-tol betaal is, aan die verbruikers terugbetaal.
“Dit is van die grootste belang dat hierdie saak, wat tienduisende padgebruikers en die land se totale ekonomie direk raak, so gou moontlik opgeklaar word en dat dringende regstellende stappe geneem word.
Die VF Plus versoek ook die Verbruikerskommissie om ŉ bevel by die Verbruikerstribunaal hieroor te kry indien nodig,” sê adv. Alberts.
Die volledige brief aan die Verbruikerskommissie volg hieronder:
Kontaknommers: 082 391 3117 / 083 419 5403
2 November 2015
(NCC) National Consumer Commission
Commisioner: Mr. Ebrahim Mohamed
08 Bauhinia Road,
Block 10, Berkley Office Park,
Tel: (012) 761 3000
SANRAL E-TOLL NON-COMPLIANCE WITH CERTIFICATION REQUIREMENTS IN TERMS OF THE NRCS (NATIONAL REGULATOR FOR COMPULSARY SPECIFICATIONS) LEGISLATION
The above matter refers.
We would like to submit the attached complaint for your attention and investigation.
The central focus of the complaint is on SANRAL’s non-compliance with the legislation relating to the compulsory certification of E-Toll equipment in term of the Trade Metrology and Legal Metrology legislation and the resultant breaches of the National Consumer Protection Act.
1. Details of the Complaint:
This complaint in essence deals with the legality of the Gauteng E-Toll (“E-Toll”) bills issued since the system and gantries were activated in December 2013. The FF Plus wrote a letter to the National Regulator for Compulsory Specifications (“NRCS”) requesting information with regards to the certification of the entire system and equipment used in the e-toll system. In terms of the previous Trade Metrology Act 77 of 1973 (in operation when the E-Toll system was activated) and the new Legal Metrology Act 9 of 2014 (superceding the previous Trade Metrology Act), toll equipment must be certified before being used – Section 34(1) of the Legal Metrology Act. (See attached FF Plus letter dated 12 August 2015).
The NCRS duly replied that no E-Toll equipment have been certified and that no request was made to do so. (See attached NCRS letter dated 14 August 2015). The NCRS indicated that SANRAL requested exemption from this requirement, but the NCRS declined this request. The NCRS also replied that where the specifications for use are not prescribed as yet, the CEO may give interim direction with regards to the use of such equipment. The CEO indicated in the letter that he is in process to deal with the matter on this basis.
Section 30(2) of the Legal Metrology Act states explicitly that no person may use an unverified measuring instrument unless he or she has obtained permission from the CEO (the legacy Trade Metrology Act has a similar provision. In this case it is clear that no such permission has been given and SANRAL is, accordingly, in breach of the Act. Section 31 (3)(b) makes the breach of Section 30(2) an offence. Clearly SANRAL is guilty of an offence for operating the E-Toll system without compliance of certification.
SANRAL is also in breach of Section 33(1) as it knows that the E-Toll equipment is nonc-ompliant yet issues bills for road usage. This is an offence as well.
Any person found guilty ito the Act is liable for a fine or not more than 10 years in prison, or both.
We, therefore, submit that the failure by SANRAL to comply with the NRCS legislation they are violating the following provisions of the National Comsumer Protection Act, namely Sections 40, 41, 48, 49 and 54, as set out below:
• This section deals with unconscionable conduct. It prohibits a supplier from using underhand tactics in the marketing, supply and demand for payment.
• SANRAL`s failure to comply with the NRCS regulations which were meant to ensure the accuracy of equipment which are used to bill consumers means that SANRAL was acting unconscionably. There is a general public expectation that when anyone, government in particular, place a collection system in place, such system has complied with all laws which are meant to ensure that citizens are not subjected to the whims of government officials. Consumers must have confidence that when they are told/informed that they owe a certain amount of money, the system that is being used to remotely measure the liability to pay is compliant with all laws and regulations. If however these consumers are not confident in these measurements of amounts, then the users of the system are being subjected to the whims of the state and that is unconscionable.
• This section deals with false, misleading or deceptive representation.
• Tolling equipment has been installed to measure or calculate the number of times a vehicle passes through, for example a gantry, in order to give accurate readings so that a charge can be generated. If the laws that were meant to ensure that the system does what it is supposed to do and perform accurately have not been complied with, any representation that is made that a charge is correct, is misleading. It is misleading because the person who incurred the charge will accept it as correct. However, many users complain that their charges are not correctly reflected.
• Subsection (1)(b) talks about “…failure to disclose material fact if that failure amounts to a deception” It is deceptive not to inform the public that a system that is being used to charge them for tolling fees has not been certified and calibrated and that it is not in compliance with laws that were meant to ensure that the system is accurate.
• This section prohibits a supplier from providing goods or offering a service on terms that are unjust, unfair and unreasonable. One of such terms that are deemed unfair and unjust is found in section 41(1)(c). In terms of this subsection, it is unjust and unfair to contract with a consumer where a consumer is expected to waive his rights. The section requires that where that is to happen, a supplier must give a consumer notice.
• For a consumer to exercise his/her rights fully in for example questioning his bill, SANRAL is supposed to advise consumers that the system is not certified. Failure to do so means that consumers are not aware of their rights, and are therefore not able to fully exercise their right or fully protect their consumer rights.
• This section takes the matter further and states that “In addition to subsection (1), if a provision or Notice concerns any activity or facility that is subject to any risk (a) of unusual character or nature, (b) the presence of which the consumer could not reasonably be expected to be aware or which an ordinarily alert consumer could not reasonably be expected to notice or contemplate in the circumstance…”
• The fact that a system has not been taken through all the compliance standard is something that consumers could not reasonably expect that government would not comply with. It is therefore a risk which even an alert consumer would not reasonably expect and therefore a risk that must be brought to the attention of consumers specifically.
• This section deals with a consumer’s right to demand quality service. Where the standard of particular goods or service is subject to any Act, and the goods have not been verified against standards as set out in that Act, one cannot ascertain whether such goods are good or poor.
• Subsection (1)(b) requires that when a service is provided, or a service provider undertakes to provide any goods or service, such goods or service must be of a standard that is generally expected and/or accepted by consumers.
• Consumers do not expect that the provision of E-Toll bills/accounts which place an obligation on them to pay that bill is based on a system that has not complied with the law.
• Subsection (c) even speaks of refund of a reasonable portion of the price paid for the service having regard to the failure. If a system is used to charge a consumer and it turns out that that system was faulty, a consumer is entitled to a refund. This is on assumption that a consumer can go back and check if for example his bill is correct. In this instance it cannot be done because the system that is used to charge a consumer is illegal in the sense that it has not been tested or has not complied with the laws that are meant to ensure that a bill is correct in the first place.
With regard to the abovementioned sections in the National Comsumer Protection Act we propose the following finding:
• A ruling that all accounts up until the satisfaction of the NRCS requirements in future be declared illegal and not payable;
• A ruling that the money already paid can be claimed back or must be paid back by SANRAL; and
• If necessary, to launch an application to the Consumer Tribunal to obtain an order in this regard.
2. Details of steps taken to resolve the complaint:
• Writing to the NCRS to ascertain the status of the certification of the E-Toll equipment.
• Obtaining an advisory opinion from the NCC`s Mr. O.C Thupayatlase in this regard in order to ensure that the matter may well be referred to the NCC.
We shall appreciate your urgent attention in this regard for the sake of all consumers and the public in general. We humbly request that an investigation is launched to establish what should have been done and what actually happened and advise what remedial action must be implemented. Note that if necessary the matter may be referred to the Consumer Tribunal in order to achieve a verdict herein.
Adv. Anton Alberts
Member of Parliament & Gauteng Leader : FF Plus
Cell: 082 391 3117
Office: 012 665 1679
Fax: 012 665 2420
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